Carer Policies
What we expect from carers introduced through our service, and what you can expect from us — from terms and standards of conduct to safeguarding, health & safety, complaints and privacy.
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Carer Terms & Conditions
The basis on which we register, vet and introduce carers to clients, and what's expected of you as a carer.
Carer Standards & Code of Conduct
The behaviour and professional standards we expect from every carer introduced to a client, from dignity and boundaries to safeguarding.
Carer Safeguarding & Reporting Procedure
What to do if you see, hear or suspect abuse, neglect or harm — how to recognise, record and report a concern.
Health, Safety & Lone Working Policy
Guidance for carers living and working in a client's home, including assessing a placement, lone working and emergencies.
Carer Complaints & Concerns Procedure
How carers can raise a complaint or concern about our service, an introduction, a client or an introduced placement.
Carer Privacy Policy
How we collect, use, store and share the personal information you provide to us as a carer.