General Policies
Our policies as an introductory agency, covering how we match and introduce clients and carers, vetting, safeguarding, equality, data protection and complaints.
Introductory Agency Policy
What it means that we're an introductory agency, what our role includes and what it doesn't.
Client Matching & Introduction Policy
How we understand what clients and carers are looking for, and how we go about making an introduction.
Carer Registration & Vetting Policy
The checks and information we consider — identity, right to work, DBS, references and more — before accepting a carer for introduction.
Safeguarding Adults Policy
How to report a safeguarding concern, what to do in an emergency, and what safeguarding means for an introductory agency.
Equality, Diversity & Inclusion Policy
Our commitment to treating everyone fairly and without discrimination, and how that shapes the introductions we make.
Data Protection & Confidentiality Policy
How we collect, use, secure and retain personal information, and the rights you have over your data.
Complaints Policy
How to raise a concern about our service, how we handle complaints, and what happens when a complaint relates to a carer.